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PRIVACY POLICY – CASE CRAFTER AS

Last Updated: March 2, 2026

This Privacy Policy (“Policy”) for CASE CRAFTER AS (“Company” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you register to use the Case Crafter Application (the “Application”) or otherwise engage with us in other related ways. Reading this Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the Application. If you still have any questions or concerns after reading this Policy, please contact us at support@casecrafter.com.

WHAT DATA DO WE COLLECT?

We collect Personal Data and technical information in order to provide, secure, improve, and support the Application. The categories of data collected depend on how you interact with the Application and the type of account you register. Any processing will be carried out in accordance with applicable privacy laws and regulations such as the General Data Protection Regulations (GDPR) 2016, the UK Data Protection Act (DPA) 2018, and the California Consumer Privacy Act of 2018 (CCPA) to ensure the confidentiality and security of your Personal Data. We are committed to maintaining the privacy and protection of your information, and any processing will be conducted in compliance with this Policy and applicable data privacy laws.

1. Personal Data you disclose to us: We collect Personal Data that you voluntarily provide to us when you register on the Application. The Personal Data that we collect depends on the context of your interactions with us and the Application, the choices you make, and the features you use.

  • When you register for an account, we will collect: Full name, Email address, Password (stored in hashed and encrypted form; we do not have access to your raw password), and Telephone number (used for SMS-based multi-factor authentication). If you provide consent by selecting the checkbox stating that Case Crafter may contact you regarding your free trial, onboarding, training, or subscription options, we may use your telephone number to contact you by call or SMS for those purposes. 
  • Business Users: If you register as a business user, we may also collect your company name, company size, and primary practice area. This information is used for onboarding, account administration, support prioritization, and product development. 
  • Law Student Users: If you register as a law student, we may collect: University or school name, Country, State or region, City, Expected graduation year, Photo or copy of a valid student identification document
  • Student ID Handling and Retention. Student identification documents are collected solely for the purpose of verifying eligibility for student access or pricing. The document is reviewed for verification purposes. It is retained only for the minimum period necessary to complete verification and to maintain audit documentation of eligibility. After verification is completed, the image itself is securely deleted or irreversibly anonymized unless retention is legally required. We do not use student ID documents for profiling, marketing, or analytics. This approach follows the GDPR principle of data minimisation.
  • Affiliate Referral Data: If you register through an affiliate or referral program, we may collect and store: Referral identifier, and Referring affiliate ID. This data is used solely for attribution, reporting, and commission administration.
  • Billing and Subscription Data. When you subscribe to a paid plan, payment processing is carried out by our authorized third-party payment providers, including Stripe and Apple. In connection with your subscription, we receive and process certain subscription-related information, including transaction details, subscription status, and your billing address (as provided by Stripe). We store this information in our customer database for legitimate business purposes, including billing administration, invoicing, accounting, tax reporting, and regulatory compliance. We do not collect, store, or have access to your full payment card details, which are handled exclusively by our payment providers in accordance with their own security standards and privacy policies.

2. Information automatically collected: We may automatically collect certain information when you visit, use, or navigate the Application. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, time zone, device name, country, location (city, region, country derived from IP), information about how and when you use the Application, feature interactions, error logs and diagnostics, and other technical information. This information is primarily needed to maintain the security and operation the Application, troubleshooting, service improvement, and for our internal analytics and reporting purposes. The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use the Application and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Application (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We may collect device data such as information about the device you use to access the Application. Depending on the device used, this device data may include information such as your IP address (or proxy server), unique device identifiers, device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

CRASH REPORTING AND DEBUGGING

We use Sentry.io to monitor the performance and stability of the Application and to identify, investigate, and resolve technical issues. In connection with this service, we may collect and process crash reports, stack traces, diagnostic and performance data, user interaction logs, internal user identifiers, device identifiers, IP addresses, and, where linked to account context, your name and email address. Data transmitted to Sentry is not anonymized and may, in certain circumstances, be associated with identifiable users. We process this information for the purposes of diagnosing software errors, investigating system instability, improving product functionality, providing targeted technical support, and, where necessary, contacting users who experience recurring or significant technical issues. Diagnostic data is retained by Sentry for approximately 30 days in accordance with its published data retention policies. We seek to limit the scope of data included in diagnostic logs to what is reasonably necessary for debugging, maintenance, and service reliability. The legal basis for this processing is our legitimate interest in ensuring the security, stability, and proper functioning of the Application and in providing effective user support.

USAGE DATA AND ANALYTICS

Usage Data and Analytics – Mixpanel. We use Mixpanel, a third-party analytics service provider, to better understand how users interact with the Application and to improve the functionality, usability, and overall performance of our services. In connection with this analytics activity, we collect and transmit usage and behavioural data to Mixpanel. This data is not anonymized and may be associated with identifiable users. The information shared with Mixpanel may include your name, email address, IP address, and general location information derived from your IP address (such as city, region, and country). We may also collect and transmit technical information about your device and environment, including operating system, device type, and time zone. In addition, we track interaction-level data within the Application, such as feature usage, click events, case creation and management activity, navigation paths, screen views, and other in-app behaviour. We use this data to analyze engagement patterns, identify usability issues, evaluate feature performance, prioritize product development, and improve the overall user experience. Analytics data may also be used to segment users based on usage patterns in order to deliver more relevant communications, onboarding materials, or product guidance. The legal basis for this processing is our legitimate interest in improving the Application, understanding user engagement, maintaining service quality, and developing features that meet user needs. Where required by applicable law, we will obtain consent before placing or using analytics technologies.

Automated Email Campaigns – Customer.io.

When you register for a free trial or create an account, you may be automatically enrolled in an onboarding and product education email sequence managed through Customer.io. These communications are behaviour-driven and triggered by user activity within the Application. For example, users who actively engage with the Application during the trial period may receive advanced usage tips, feature highlights, or training resources, while users who register but do not actively use the Application may receive reminders, guidance materials, or re-engagement communications. Email content may therefore vary depending on your interaction patterns, subscription status, and feature usage. To facilitate these communications, certain account and usage data may be shared with Customer.io, including identifiers necessary to deliver tailored communications. Each marketing or onboarding email contains a clear unsubscribe mechanism that allows you to opt out of non-essential communications at any time. Opting out will not affect transactional or service-related communications necessary for account administration or security. The legal basis for this processing is our legitimate interest in onboarding users, improving product adoption, and providing relevant educational content. Where required by local marketing laws, we rely on user consent to send promotional communications.

USER AUTHENTICATION DATA

1. We use Amazon Cognito, a cloud-based identity and access management service provided by Amazon Web Services, to facilitate secure user registration, authentication, and account management within the Application. In connection with the operation of user accounts, we collect and process certain authentication-related information, including your email address, which is used as your primary account identifier, and your password, which is stored in hashed and encrypted form so that we do not have access to your raw credentials. We also collect and process your telephone number for the purpose of delivering one-time verification codes as part of our mandatory SMS-based multi-factor authentication (MFA) process. In addition, Amazon Cognito and our systems may record technical and security-related metadata associated with login activity, including login timestamps, IP addresses, device identifiers, and information about the device and environment used to access the Application. This information is used to detect and prevent unauthorized access, investigate suspicious activity, and maintain the integrity and security of user accounts. Multi-factor authentication via SMS is required for all user accounts in order to provide an additional layer of protection against unauthorized access. You are responsible for ensuring that your contact information remains accurate and up to date to enable effective security verification. Authentication data is retained for as long as your account remains active and thereafter in accordance with Amazon Cognito’s applicable data retention policies and our internal retention requirements. Where an account is closed or deleted, authentication data is securely deleted or anonymized in accordance with applicable legal and regulatory obligations. The legal bases for processing authentication data are the performance of our contract with you, insofar as authentication is necessary to provide access to the Application, and our legitimate interests in maintaining the security of our systems, preventing fraud, and protecting user accounts and data.

HOW DO WE PROCESS YOUR INFORMATION?

We process your Personal Data for a variety of reasons, depending on how you interact with the Application, including:

  1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the services.
  3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have in connection with the use of the Application.
  4. Conversion. We may process your information to increase the user conversion rate from free trial to paid subscriptions.
  5. To send administrative information to you. We may process your information to send you details about the Application and our related products and services, changes to our services, terms, and other similar information.
  6. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of the Application.
  7. To protect our Services. We may process your information as part of our efforts to keep the Application safe and secure, including fraud monitoring and prevention.
  8. To evaluate and improve the Application, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, and to evaluate and improve our services, products, and your experience, unless you have opted against receiving this information.
  9. To save or protect an individual’s vital interest. We may process your information when necessary to safeguard or protect an individual’s vital interest, such as to prevent harm.

In addition to the foregoing, we may use and process your information to comply with our legal obligations, respond to lawful requests or court orders, defend our legal rights and enforce our terms and conditions including our End User License Agreement (EULA). This includes protecting our rights, safety, and property, as well as the rights, safety, and property of our users or any other third parties. We may aggregate and anonymize your information to create statistical or aggregated data that does not personally identify you. This aggregated and anonymized data may be used for various purposes, such as analyzing usage patterns, generally improving the Application, or conducting market research.

CASE INFORMATION STORAGE AND CLOUD PROCESSING

Case information and related files created or uploaded through the Application are stored both locally on your device and, where cloud synchronization is enabled, within our cloud infrastructure. This hybrid storage model is designed to support offline functionality, data continuity, and collaboration while maintaining appropriate security safeguards. Local Storage. Case data is stored locally on your device to enable access to your information when internet connectivity is unavailable and to support uninterrupted use of the Application. Local storage allows you to continue working on your cases without reliance on continuous network access. You remain responsible for securing your device and maintaining appropriate backups of locally stored data. Cloud Storage Architecture. Where cloud synchronisation is enabled, certain information may be transmitted to and stored within our secure cloud infrastructure. Data is transmitted using encrypted communication channels and stored in encrypted form. We implement appropriate technical and organisational measures designed to protect cloud-stored data against unauthorised access. Cloud-stored data may be processed by our systems solely for the purpose of providing and improving the functionality of the Application. Cloud storage and processing are used exclusively to support the operation and development of the Application. In particular, cloud services enable: Synchronization of case data and files across your authorized devices; Secure sharing and collaboration with other users to whom you have granted access; Delivery of advanced and value-added features, including document scanning and OCR, AI-assisted summarization, intelligent search and indexing, and other analytical tools; Development, testing, and deployment of future features and improvements. Cloud processing is limited to what is reasonably necessary to provide these services and is carried out in accordance with this Privacy Policy. Backups and System Recovery. We maintain infrastructure-level backups and redundancy mechanisms within our cloud environment for system continuity, disaster recovery, and operational resilience. These backups are intended solely to ensure the availability and integrity of our systems and are not designed to function as user-facing data recovery services. We do not provide individualized data restoration or backup retrieval services. You remain responsible for maintaining independent copies and backups of your case data and files to safeguard against accidental loss, deletion, or device failure. We process case information in connection with local and cloud storage on the basis of the performance of our contract with you, as such processing is necessary to provide the core functionality of the Application. We also rely on our legitimate interests in operating, maintaining, securing, and improving the Application and its features.

DATA COLLECTION METHODS

We collect Personal Data and technical information through a combination of direct interactions with users and automated systems that support the operation, security, and improvement of the Application. First, we collect information that you choose to provide directly to us, including during account registration, profile management, subscription management, customer support communications, and other interactions within the Application. Second, we automatically collect certain data through system-generated logs and monitoring tools when you access or use the Application. This includes technical, diagnostic, and security-related information generated through normal system operations, such as access logs, error reports, performance metrics, and usage records. Third, we collect and process usage and behavioural data through analytics platforms, including Mixpanel, which help us understand how users interact with the Application and evaluate feature performance and user engagement. Fourth, we collect diagnostic and troubleshooting information through crash monitoring and error-reporting services, including Sentry.io, to identify and resolve technical issues and maintain service reliability. Fifth, authentication and access-related information is collected and processed through our identity management systems, including Amazon Cognito, to facilitate secure account creation, login, and fraud prevention. Sixth, we collect customer relationship and sales-related information through our customer relationship management system, Pipedrive, which is used for account administration, customer support, and business development purposes. Seventh, we collect communication and engagement data through our email automation platform, Customer.io, which is used to deliver onboarding, educational, and marketing communications based on user activity and preferences. Finally, subscription and payment-related information is collected and processed through our authorized payment service providers, including Stripe and Apple, in connection with billing, invoicing, and subscription management. Information collected through these systems is not anonymized and may, depending on context, include identifiable data such as your name, email address, IP address, account identifiers, device information, and usage records. We process such data in accordance with this Privacy Policy and applicable data protection laws and implement appropriate safeguards to protect it against unauthorized access, loss, or misuse.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We may need to share your Personal Data in the following situations:

  1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of our company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you via email or through a prominent notice on the Application of any change in ownership or the use of your Personal Data. The acquiring entity will be required to comply with the terms of this Policy, unless you are provided with a new privacy policy and given the opportunity to opt-out.
  2. Service Providers and Business Partners: We may share your Personal Data with trusted third-party service providers who assist us in operating, securing, maintaining, and improving the Application. These providers perform services on our behalf and process Personal Data only as necessary to deliver those services in accordance with our instructions. Our service providers include, but are not limited to:

    • Amazon Web Services (“AWS”) which is our cloud infrastructure provider. This includes AWS-managed hosting, storage, database and authentication services, together with support from our AWS-certified implementation partner. These services support the hosting, storage, security, authentication and operation of the Application within our cloud environment;
    • Sentry.io, which provides application monitoring, diagnostics, and crash reporting services;
    • Mixpanel, which provides analytics and user engagement analysis services;
    • Customer.io, which provides email automation and onboarding communications;
    • Pipedrive, which serves as our customer relationship management (CRM) platform; and
    • Stripe and Apple, which provide payment processing and subscription management services.

Each of these service providers processes Personal Data under contractual arrangements that require them to implement appropriate technical and organizational measures to protect Personal Data, to maintain confidentiality, and to comply with applicable data protection laws. We do not authorize these providers to use your Personal Data for their own independent marketing or unrelated purposes..

  1. Aggregated and Anonymised Data: We may share aggregated and anonymised data that does not personally identify you with third parties for various purposes. This may include sharing statistical information, usage patterns, or demographic data for research, analytics, marketing, industry insights or other lawful purposes.
  2. Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process, including to respond to a subpoena, court order, or government request. We may also disclose your information to exercise or defend our legal rights or to protect the rights, property, or safety of our users, employees, or others.

We will never sell or rent your Personal Data to third-party marketers. We will only share your information with third parties when necessary and in accordance with this Policy. We take steps to ensure that any third-party service providers we work with maintain appropriate security measures to protect your information. If you have any questions about how we share your information, please don’t hesitate to contact us.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We will only keep your Personal Data for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. No purpose in this Policy will require us keeping Personal Data for longer than twelve (12) months past the termination of a user’s account unless we have a legal basis to do so. When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

DATA SECURITY PRACTICES AND USER RESPONSIBILITY

We implement a combination of administrative, technical, and organizational safeguards designed to protect Personal Data and case information against unauthorized access, disclosure, alteration, loss, or misuse. These measures are aligned with industry standards and are periodically reviewed and updated to address evolving security risks. Our cloud infrastructure is hosted on Amazon Web Services (AWS). We work in collaboration with AWS Certified Partners, to design, implement, and monitor our cloud environment in accordance with AWS security best practices. This includes infrastructure hardening, access control management, system monitoring, and configuration oversight intended to maintain a secure and resilient environment. Access to production systems is restricted to authorized personnel on a need-to-know basis and is subject to access control policies and logging.

We implement encryption and secure transmission safeguards to protect data at multiple stages: (i) Data transmitted between your device and our cloud infrastructure is encrypted using secure communication protocols; (ii) Files are encrypted on the client side prior to upload to cloud storage; and (iii) Cloud storage systems utilize encryption at rest to protect stored data. These measures are designed to reduce the risk of unauthorized interception or access.

To strengthen account protection, SMS-based multi-factor authentication (MFA) is mandatory for all user accounts. MFA provides an additional layer of security beyond your password. You are responsible for maintaining the confidentiality of your login credentials and for selecting a strong, unique password. You should not share your account credentials with others and should promptly notify us of any suspected unauthorized access.

While we take reasonable steps to secure our systems and infrastructure, the security of your data also depends on your actions. You are responsible for: Securing the devices you use to access the Application; Maintaining updated operating systems and security patches; Protecting your authentication credentials; and Maintaining independent backups of important data. No electronic transmission or storage system can be guaranteed to be completely secure. By using the Application, you acknowledge that data transmission over the internet and electronic storage involve inherent risks, and you accept that absolute security cannot be guaranteed despite the safeguards we implement.

YOUR PRIVACY RIGHTS

1. You have certain rights under applicable data protection laws. These include the right (i) to request access and obtain a copy of your Personal Data; (ii) to request rectification or erasure; (iii) to restrict the processing of your Personal Data; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your Personal Data. You may make such a request by contacting us by using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If you believe we are unlawfully processing your Personal Data, you also have the right to complain to your local data protection authority.

2. Consent. If we rely on your consent to process your Personal Data, you have the right to withdraw this consent at any time. You may withdraw your consent at any time by contacting us by using the contact details provided below or updating your preferences. Please note however that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

3. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

4. Account Information: If you would at any time like to review or change the information in your account or terminate your account, you may Log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you wish to exercise any of these rights, please contact us using the methods outlined in the “Contact Us” section of this Policy. We will respond to your request within a reasonable timeframe, typically within one month. We may request additional information to verify your identity before processing your request. This is a security measure to ensure that your Personal Data is only disclosed to authorized individuals. Please note that this Policy applies to the Personal Data we collect and process directly through the Application. We do not have control over the data collection practices of third-party websites linked from the Application.

USERS IN CALIFORNIA

This section outlines your rights and choices regarding the personal information we collect from California residents. The CCPA grants California residents specific rights regarding their personal information. These rights include: (i) the right to request a disclosure of the specific pieces of personal information we have collected about you, the sources from which we obtained it, and the purposes for which it is used; (ii) the right to request that we delete your personal information, subject to certain exceptions; and (iii) the right to opt-out of the sale of your personal information. We do not currently sell your personal information to third parties.

California residents can exercise their CCPA rights by submitting a verifiable request through our email address at privacy@casecrafter.com. To protect your privacy and security, we will take steps to verify your identity before processing your request. This verification may involve requesting additional information to confirm you are the authorized person making the request. We will endeavor to respond to your verifiable request within 45 days of receipt. This timeframe may be extended for an additional 45 days under certain circumstances, with justification provided to you. For more detailed information on the CCPA and your rights under the Act, you can visit the official California Attorney General website at https://oag.ca.gov.

TRANSFER OF DATA

Your Personal Data and case-related information may be transferred to, stored in, and processed on servers operated by us and our service providers in jurisdictions outside your country of residence, including within the United States and the European Economic Area (EEA). These transfers are necessary to support the operation, security, and functionality of the Application, including cloud hosting, data storage, analytics, authentication, and customer support services. Where Personal Data is transferred outside the United Kingdom, the European Union, or the EEA to countries that do not benefit from an adequacy decision issued by the relevant regulatory authorities, we implement appropriate legal, contractual, and technical safeguards to ensure that your information continues to receive an equivalent level of protection. These safeguards may include, as appropriate: the use of Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner’s Office; reliance on adequacy decisions where applicable; or the implementation of supplementary technical and organizational measures, such as encryption, access controls, and data minimization practices. We regularly assess the legal and regulatory environment of destination jurisdictions and the data protection practices of our service providers to ensure ongoing compliance with applicable data protection laws. Where required, we will provide additional information about international data transfers upon request.

MARKETING AND ADVERTISING

We respect your right to control the communications you receive from us. We strive to send emails only to those who want to receive valuable information and updates about the Application. We may engage third party service providers to facilitate our marketing activities. We ensure that these providers comply with applicable data privacy regulations and this Policy. We will include an unsubscribe link in the footer of all email communications we send. Clicking this link will allow you to easily opt-out of receiving further emails. This will remove you from our mailing list. It may take some time for your unsubscribe request to be fully processed. You may receive a few additional emails from us before you are completely removed from our list.

THIRD PARTY LINKS

The Application may include links to third-party websites that are not operated by us. If you click on a link to a third-party site, you will be directed to their site. We recommend reviewing the privacy policy of every site you visit. We do not have control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

CHILDREN’S PRIVACY

We do not knowingly collect Personal Data from minors. If you are a parent or guardian and you believe that your child or ward has provided us with Personal Data without your consent, you may request the removal of this data and/or terminate their access to the Application. We will endeavor to remove their data as soon as reasonably practical.

CHANGES TO OWNERSHIP OR CONTROL

In the event of a change in ownership or control of our Company, such as through a merger or acquisition, your Personal Data may be transferred to the new owners. We will notify you of any such change and provide choices regarding your Personal Data.

UPDATES TO THIS POLICY

From time to time, we may update this Policy indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information. Further use of the Application after notice of such update is communicated to you constitutes your acceptance of the revised Policy.

CONTACT US?

If you have questions or comments about this Policy, you may contact us by email at privacy@casecrafter.com, or contact us by post at:

Case Crafter AS, Østre Tromøyvei 901, 4812 Kongshavn, Norway

CASE CRAFTER END USER LICENSE AGREEMENT (EULA)

Last Updated: March 2, 2026

This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or a corporate legal entity), the End User, and Case Crafter AS, a Norwegian incorporated Limited Liability Company with Norwegian organization number 927 076 942 and registered business address at Østre Tromøyvei 901, N-4812 Kongshavn, Norway (hereinafter “Case Crafter or We or Us”), regarding your use of the Case Crafter application (“Application”), which includes computer software and may include associated media, printed materials, and online or electronic documentation. For purposes of this EULA “you” means the person accepting the terms of this EULA.

Binding Terms

1. You have or the firm you are employed by has entered into a contract with us for access to and use of the Application as defined above. By downloading and or using the Application, you confirm that you have read, understood, and agree to these terms, and that an enforceable contract comes into force between you and us. If you do not agree to this EULA, you must not use the Application.

2. BY ACCESSING OR USING THE SOFTWARE, BY REGISTERING FOR AN ACCOUNT ON THE APPLICATION, OR BY CLICKING A BUTTON OR CHECKING A BOX MARKED “I AGREE” OR SOMETHING SIMILAR, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND TO THE COLLECTION AND USE OF YOUR INFORMATION AS SET FORTH IN OUR PRIVACY POLICY WHICH IS HEREBY INCORPORATED INTO THIS EULA BY REFERENCE. IF YOU HAVE ANY QUESTIONS, DOUBTS, OR CONCERNS, PLEASE CONTACT US AT support@casecrafter.com.

3. We may change the terms of this EULA from time to time. If we do, we will publish the updated terms on our website and notify you through the Application, on our website, by email, or otherwise. The updated terms will come into effect when you first use the Application after we have published the updated terms.

Covered Products

This EULA applies to the Application and any other Case Crafter product referenced in our services agreement or added to the EULA from time to time.

License Grant and Restrictions

1. Subject to and conditioned upon your continued compliance with all the terms and conditions of this EULA, we grant you a non-exclusive, non-transferable, non-assignable, non-sublicensable, revocable and limited license to download, install, and use the Application during the Term in accordance with this EULA. This license is granted to individual users, and each license permits the use of the Application on multiple devices owned or operated by the same user.

2.You are authorized to: (i) Install and activate the Application on authorized computers or mobile devices for your individual use; (ii) Use the Application to create, edit, organize and present case materials or such other use as may be permitted by this EULA; and (iii) Utilize the Application’s features for courtroom presentations, including displaying evidence and multimedia content.

3. You are expressly prohibited from:

    • Sub-licensing, Transfer, or Assignment: You may not sub-license, transfer, or assign your license rights to the Application to any third party without our prior written consent.
    • Reverse Engineering or Decryption: You may not attempt to reverse engineer, decompile, disassemble, or decrypt the Application or any portion thereof.
    • Modification: You may not modify, adapt, or create derivative works based on the Application.
    • Copying: You may not create unauthorized copies of the Application or its documentation.
    • Unauthorized Access: You may not access or use the Application in any way that violates the terms of this EULA or applicable law.
    • Competition: You will not develop, create, distribute, or offer software that competes with the Application in functionality or purpose or that utilizes the name “Case Crafter” or any confusingly similar trademarks or logos.
    • Circumvention: You will not circumvent, disable, or otherwise interfere with security-related features of the Application, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Application and/or the content contained therein.
    • Spyware: You will not upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘PCMS’).

4. You are responsible for maintaining the security and confidentiality of all data stored or processed using the Application. This includes: (i) implementing appropriate security measures to protect your data from unauthorized access or disclosure; and (ii) complying with all applicable laws and regulations regarding data privacy and security.

5. You are responsible for ensuring your computer system meets the minimum technical specifications required to run the Application effectively. We reserve the right but not the obligation to release updates, upgrades, or bug fixes for the Application at our sole discretion. Continued use of the Application constitutes your acceptance of such updates.

6. You agree that your breach of this Section 3 will constitute a non-curable breach of this EULA for cause and, notwithstanding anything to the contrary herein, this EULA will automatically terminate without the need for us to provide notice to you. Such non-curable breach will entitle us to seek, in addition to other rights and remedies available to us hereunder and at law, injunctive or equitable relief and such further relief as may be proper from a court of competent jurisdiction.

7. The Application includes cloud-based synchronization and collaboration features (“Cloud Services”). Subject to your compliance with this EULA, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Term to access and use the Cloud Services solely in connection with your permitted use of the Application. The Cloud Services enable you to: (i) Synchronize your case materials, documents, and other data (“User Data”) across devices owned or controlled by you; (ii) Share User Data with other authorized users of the Application for collaboration purposes; (iii) Access additional functionality and services, including but not limited to search, indexing, optical character recognition (OCR), artificial intelligence-based summarization, analysis tools, and other features that may be introduced from time to time.

8. You acknowledge and agree that:

    • Cloud synchronization requires transmission and storage of User Data on infrastructure operated by us or our third-party service providers.
    • We may access, process, store, transmit, and use User Data as necessary to (i) provide and maintain the Application and Cloud Services; (ii) enable collaboration and sharing features; (iii) develop, improve, and support existing and future features; and (iv) comply with applicable law.
    • We do not review User Data except as necessary to provide support, maintain system integrity, comply with law, or where automated processing is required to deliver features of the Application.
    • You remain solely responsible for the legality, accuracy, integrity, and appropriateness of all User Data.

Update

From time to time, we may provide enhancements or improvements automatically to the Application (“Updates”). Any Update delivered to you will be considered part of the Application and will be governed by the terms and conditions of the EULA. Updates may modify or delete certain features and/or functionalities of the Application. We have no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Application. For the purpose of this section, Update means any improvement in the functionality, speed, usability, or resource requirements of the current version of the Application that we offer generally to our subscription customers and may include patches, bug fixes, updates, upgrades, and other modifications.

Subscriptions and Payment

1. The Application is provided with a 7-day free trial period. Upon expiry of the trial period, you may continue to access and use the Application; however, certain features or functionality may require you to purchase a paid subscription. Where you elect to subscribe to any paid features or services, an active subscription will be required in accordance with the subscription terms. The subscription to use the Application is sold on a per-user basis. You are required to maintain a separate subscription for each user of the Application. The use of a single subscription by multiple users is expressly prohibited. You may not share, resell, or transfer your subscription or any rights provided under this EULA to any other person or entity. Each subscription is uniquely associated with one user only.

2. At the expiry of the paid subscription period, the subscription will be automatically renewed for an identical subscription period and the license fee for the new subscription period will be charged, unless the License is cancelled at least 24 hours before the end of the current period.

3. If you choose to terminate your subscription before the end of the current period, your access to the Application will continue until the end of that period. However, your subscription will not be automatically renewed, and you will not have access to the Application after the current period ends. If your payment method for the subscription fails or you do not update your payment information before the end of the current period, your subscription will not be automatically renewed. Consequently, the Application will become inoperable until a valid payment method is provided.

4. Payment of our license fees are processed by Apple or Stripe, and we shall not be held responsible for any billing errors. For help with payment-related issues kindly contact the App Store support team (https://support.apple.com/billing) or the Stripe Support Team (https://support.stripe.com).

5. Fees quoted on our website are subject to change upon notice. Such notice may be provided by an in-app notification, or in some other form of announcement or notification. All subscription fees are exclusive of all federal, state, provincial, municipal, or other taxes. You are responsible for any federal, state, provincial, municipal, or other taxes associated with your subscription. No refunds or credits will be issued for unused portion of a subscription period, including cancelation of a subscription prior to the expiration of its current term.

Intellectual Property Rights

1. Apple and Stripe are trademarks of their respective owners. The Application is our independent creation and has not been authorized, sponsored, or otherwise approved by any of the above trademark owners.

2. Our Intellectual Property: CASE CRAFTER® is a registered trademark in the United States (U.S. Registration No. 7,805,280). All rights in and to the CASE CRAFTER mark are reserved. You may not use the CASE CRAFTER name, logo, or any confusingly similar designation without our prior written consent. We are the owner or the licensee of all intellectual property rights to the Application, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Application (collectively, the ‘Content’), as well as the trademarks, copyrights, patents, service marks, logos and other intellectual property rights contained therein (the ‘Marks’). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in Norway and around the world. The Content and Marks are provided in or through the Application ‘AS IS’ for your personal, non-commercial use only.

3. Your use of the Application: Except as set out in this section or elsewhere in our Terms and Conditions, no part of the Application and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, leased, assigned, hosted, outsourced, disclosed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. If we ever grant you the permission to post, reproduce, or publicly display any part of our Application or Content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content. We reserve all rights not expressly granted to you in and to the Application, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of this EULA and your right to use the Application will terminate immediately.

4. You agree to indemnify us, and hold us harmless from any third-party claim that the Application or your use of the Application has infringed upon the intellectual property rights of a third party. You shall notify us without undue delay of becoming aware of any potential claim of third-party infringement at support@casecrafter.com. Failure to comply with any of these terms constitutes a material breach of this EULA, for which we reserve the right to discontinue, suspend, or terminate End your access to the Application immediately and without prior notice.

5. Your Submissions: Please review this section carefully prior to using the Application to understand the (a) rights you give us and (b) obligations you have when you leave any feedback or suggestions through the Application. By inputting any inquiry into the Application, or directly sending us any question, comment, suggestion, idea, feedback, or other information about the Application (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

6. Copyright infringement: We respect the intellectual property rights of others. If you believe that any material available on or through the Application infringes upon any copyright you own or control, please contact us immediately.

Warranty Disclaimer

THE SOFTWARE IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM ERRORS, BUGS, OR DEFECTS. WE, OUR AFFILIATES, AND ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, AGENTS, SUCCESSORS, ASSIGNS OR AFFILIATES (THE “WARRANTORS”) DO NOT WARRANT THAT: (A) THE SOFTWARE WILL MEET ANY SPECIFIC REQUIREMENTS; (B) THE SOFTWARE PROVIDES POSITIVE RESULTS FROM YOUR USE OF THE SOFTWARE; (C) THE QUALITY OF ANY FEATURES, INFORMATION, OR OTHER ASPECTS OF THE SOFTWARE WILL MEET ANY SPECIFIC EXPECTATIONS; AND (D) ANY ERRORS OR “BUGS” IN THE SOFTWARE WILL BE CORRECTED WITHIN A SPECIFIC TIME FRAME. YOU USE THE SOFTWARE AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE SOFTWARE FOR YOUR USE AND FOR ANY DAMAGES RESULTING FROM SUCH USE. THE SOFTWARE MAY CONTAIN COMPONENTS OR FEATURES DEVELOPED BY THIRD-PARTY LICENSORS. WE MAKE NO WARRANTIES WITH RESPECT TO SUCH THIRD-PARTY COMPONENTS OR FEATURES.

Limitation of Liability

1. The Warrantors are not liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for lost profits, goodwill, use, data, or other intangible losses (even if any of the Warrantors have been advised of the possibility of such damages), resulting from: (a) the use of or the inability to use the Application; (b) the cost to procure and/or deploy substitute goods or services resulting from use of the Application; (c) any unauthorized access to or alteration of your data, transmissions, or content; (d) any price change, suspension, or discontinuance of the Application or any of its features; (e) any loss of content, modification to the Application, a feature and/or Updates; (f) any other matter relating to your use of the Application. Each Warrantor is excused from any failure or delay in performance of responsibilities otherwise imposed by this EULA for any cause beyond its reasonable control. Such causes include but are not limited to fires, floods, storms, hurricanes, earthquakes, global health pandemics, civil disturbances, disruption of telecommunications, transportation, utilities or necessary supplies, governmental action, computer viruses, and incompatible or defective equipment, software, or services not supplied by us.

2. To the maximum extent permitted by law, in no event shall any of the Warrantors be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for lost profits, loss of data or other information, business interruption, personal injury, or loss of privacy arising out of or in any way related to the use of or inability to use the Application, third-party software and/or third-party hardware used with the Application, or otherwise in connection with any provision of this EULA), even if any of the Warrantors has been advised of the possibility of such damages. The same apply if the remedy fails of its essential purpose. To the maximum extent permitted by law, the maximum extent of the Warrantors combined liability under any provision of this EULA, tort, or any other basis, is limited to the amount actually paid by you for the current subscription term.

3. The Application is not intended to provide legal advice. AI-generated summaries, analysis, or search results are provided for informational purposes only and may contain errors or omissions. You remain solely responsible for reviewing and verifying all outputs before relying upon them.

4. You acknowledge that we have set our prices and entered into the EULA in reliance on the disclaimers of warranty and the limitations of liability set forth herein and that the same forms an essential basis of the bargain between the parties.

Security and use of data

Where Cloud Services are enabled, User Data may be transmitted to and stored on servers operated by us or our authorised service providers. This enables: Synchronization of User Data across your devices; Sharing and collaboration between authorized users; Delivery of enhanced features, including but not limited to AI-assisted summarization, search functionality, OCR, indexing, analytics, and other current or future services. You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, analyze, and otherwise use User Data solely for the purpose of providing, maintaining, securing, improving, and developing the Application and related services. We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect User Data against unauthorized access, disclosure, alteration, or destruction. However, no system, network, or application can be guaranteed to be 100% secure. Accordingly: (i) You acknowledge and accept that use of the Application and Cloud Services is at your own risk; (ii) To the maximum extent permitted by applicable law, we shall not be liable for unauthorized access to, alteration of, or disclosure of User Data resulting from events beyond our reasonable control, including cyberattacks, security breaches, system failures, or third-party acts. You are responsible for: maintaining appropriate backups of your User Data; ensuring that you have the necessary rights and legal basis to upload, store, process, and share User Data; and implementing appropriate access controls and security measures on your own devices. Our processing of personal data is governed by our Privacy Policy available via https://casecrafter.com/legal. By using the Application, you acknowledge and agree that User Data may be processed in accordance with that policy.

User Representations and Warranties

You represent and warrant that (i) you are of legal age to enter into a binding contract and are otherwise legally competent to enter into this EULA; (ii) you will use the Application only for its intended purpose and in accordance with the terms of this EULA. You will not violate any applicable laws or regulations in your use of the Application; (iii) you have all necessary rights, licenses, and permissions to use and store any data through the Application. You further warrant that such data does not infringe on the intellectual property rights of any third party; (iv) all information you provide in connection with your use of the Application is accurate and complete; (v) you will not misrepresent your affiliation with any person or entity in connection with your use of the Application; and (vi) you will comply with all applicable export control laws and regulations in your use of the Application.

Term and Termination

1. This EULA will remain in effect throughout your use of the Application until terminated by you or us (the “Term”).

2. Termination by You: You may terminate this EULA by permanently deleting the Application from all your devices and canceling any active subscriptions. Your termination will take effect at the end of your current subscription period.

3. Termination by Us: We may terminate this EULA for any reason, including if you breach the EULA (including non-payment of fees). In such a case, we will provide you with written notice of termination. Upon termination for breach, you will not have the right to cure unless expressly allowed by us.

4. In the event we terminate the EULA you will continue to be obligated for any fees due under any agreement with us (which fees we will have the right to invoice early) on or before the effective date of termination.

5. Effects of Termination: Upon termination, you must stop using the Application and delete all copies from your devices. Termination of this EULA will not limit our rights to pursue legal remedies for your breaches that occurred before termination.

Our Remedies

You acknowledge that your breach of the terms or conditions of this EULA may substantially diminish the value of the Application and any other materials we own, thereby causing us irreparable harm. As such, you therefore acknowledge and agree that in the event of your breach of this EULA, we will be entitled to seek equitable relief, and you consent to the entry of both a preliminary and permanent injunction enjoining you from further violation of this EULA, solely upon our showing that such breach by you has occurred. Should we seek equitable relief for a breach of this EULA, including but not limited to injunctive relief, you agree that you will not request that we post a bond or other security in relation to such proceedings, or request that we prove any actual damages. Our entitlement to injunctive relief will not bar us from recovering monetary damages from you as a result of your breach of this Agreement, infringement of any of our intellectual property, or both.

Miscellaneous

1. Technical Support. For technical support, questions, complaints, claims, feedback, or suggestions regarding the use of the Application, we can be contacted at support@casecrafter.com. Technical support is only provided during the subscription term, and is available Monday through Friday (excluding holidays) from 9 a.m. to 4 p.m. CET. Best efforts will be made to provide technical support outside of these times.

2. Entire Agreement, Enforceability, Assignment. Failure to enforce any provision of this EULA shall not constitute, and cannot be construed as a waiver of such provision, or of our right to enforce it in the future. This EULA, and any documents incorporated by reference herein, constitutes the entire agreement between you and us. If any part of this EULA should be determined to be unenforceable for any reason, the remaining terms will continue to remain in full force and effect. You shall not assign your rights or delegate your obligations under this EULA without our prior written consent.

3. Amendments to Agreement. We reserve the right to modify or replace this EULA at any time. All changes and/or modifications to these terms will be published on our website: https://casecrafter.com/legal. Announcements of these changes may also be published via our social media channels. By continuing to access or use the Application after any revisions become effective, you are bound by the revised terms. Your sole remedy if not accepting to be bound be the revised terms, is to discontinue using, and permanently delete the Application from your device(s). Material revisions, in our sole discretion, will be published at least 30 days’ notice prior to any new terms taking effect.

4. Third Party Services. The Application may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services (“Third-Party Services”). Third-Party Services and links thereto are provided solely as a convenience. Any decision to access and/or use such services is entirely at your own risk. Third-Party Services are subject to such third parties’ terms and conditions, and you accept and agree to comply with all applicable third-party terms and conditions when using Third-Party Services in connection with the Application. We are not responsible for and make no warranties regarding any Third-Party Services including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and do not have any liability or responsibility towards anyone for any Third-Party Services, and you agree to indemnify and hold us harmless for any and all costs or losses caused by your utilization of available Third-Party Services.

5. Electronic Communications. You consent to receiving all information and notices from us electronically (e.g., via e-mail or through the Application).

6. Interpretation. In this EULA: (i) the singular includes the plural and vice versa, and references to the ‘Services’ includes a reference to any part of them; (ii) references to a person include any individual, firm, company, corporation, government, state or agency of a state or any association, trust, joint venture, consortium, or partnership (whether or not having a separate legal personality); and (iii) ‘including’, ‘in particular’, and similar expressions are by way of illustration and emphasis only and do not operate to limit the generality or extent of any other words or expressions.

Restriction on use

You are prohibited from using or accessing the Application in any location subject to embargo by the UN, EU, or by US or Norwegian authorities, or in a country designated by the UN, EU, US, or Norwegian authorities as a terrorist supporting country.

Waiver of Jury Trial

You hereby expressly agree to waive any applicable right to a jury trial of any and all claims arising out of the downloading, installing and/or use of the Application and the relationship with us, regardless of whether they may be based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Governing law and dispute resolution

This EULA and any dispute, controversy, or claim arising out of or in connection with this EULA, or the breach, termination, or validity thereof, shall be governed and construed in accordance with the laws of the Kingdom of Norway. Any dispute, controversy, or claim arising out of or in connection with this EULA, or the breach, termination, or invalidity thereof, and which is not settled by mutual agreement, shall be subject to the jurisdiction of the ordinary courts of Norway, with Agder District Court – Arendal (Agder tingrett – Arendal) as the agreed legal venue.

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